Legal

Privacy Policy

Last updated: 26 September 2026

1. Introduction

Enliven Elite (“we”, “us”, “our”) is an architecture, interior design and construction studio based in Bengaluru, Karnataka, India. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit enlivenelite.in (the “Website”) or use our services. We process personal data in line with the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and other applicable Indian laws. By using the Website or submitting your details to us, you consent to the processing described in this Policy.

2. Information We Collect

2.1 Information you give us:

• name, phone number, email address and city;
• property details such as address, type, size, floor plans and photographs of the space;
• your design preferences, budget and project requirements;
• billing details, such as your name, billing address and GST number where applicable;
• messages you send through forms, email, phone or WhatsApp;
• questions and photographs you send to the AI chat assistant on the Website (see 2.4).

2.2 Information collected automatically:

• IP address, browser type, device type and operating system;
• pages visited, time spent on the Website and referring website;
• cookie and similar tracking data (see Clause 7).

Usage analytics, such as how long you spend on the Website, are collected only if you accept analytics cookies.

2.3 Payment information: Payments are processed by third-party payment gateways. We do not store your card or bank account details.

2.4 AI chat assistant: the assistant on the Website answers general questions about architecture, interiors and construction. When you use it:

• your messages and any photographs are sent to our server, which may be run for us by a hosting provider such as Cloudflare, and passed to Google’s Gemini API to generate a reply. Google processes them under its own terms, and its servers may be outside India;
• we do not save your conversation. So that the assistant can follow the thread, it is kept in your browser or held briefly in our server’s memory (at most six hours), and it is never written to disk;
• we count requests per IP address each day to enforce fair-use limits;
• if you use the microphone, your browser turns your speech into text. Some browsers, such as Google Chrome, send the audio to their own speech service to do this.

Please do not share personal details about yourself or others, or photographs showing people, in the assistant.

3. How We Use Your Information

We use your personal data to:

• respond to enquiries and schedule consultations and site visits;
• answer your questions through the AI chat assistant;
• prepare quotations, designs and project proposals;
• carry out, manage and communicate about your project;
• process payments and issue invoices;
• provide after-sales support and handle warranty claims;
• send updates, offers or newsletters, only if you have agreed to receive them;
• improve the Website and our services;
• keep the Website secure and prevent spam and abuse;
• comply with legal, tax and regulatory requirements.

4. Sharing Your Information

We do not sell your personal data. We share it only with:

• Project partners: contractors, carpenters, vendors and suppliers, and only the information they need to carry out your project;
• Service providers: website hosting, analytics, AI, email, CRM and payment gateway providers acting on our behalf, including GitHub and Cloudflare for hosting, and Google for the AI assistant and, if you accept analytics cookies, Google Analytics;
• Messaging and maps: WhatsApp (Meta) and Google Maps, only when you choose to contact or find us through them, including when our consultation form opens WhatsApp with your request filled in. These services follow their own privacy policies;
• Authorities: government or law enforcement bodies, where required by law.

Everyone we share data with is required to keep it confidential and use it only for the purpose it was shared for.

5. Data Storage and Security

5.1 We use reasonable technical and organisational safeguards to protect your data against unauthorised access, loss or misuse. These include secure servers, restricted access and encrypted connections (HTTPS).

5.2 No method of transmission or storage is completely secure. If a personal data breach occurs, we will notify affected users and the Data Protection Board of India as required by law.

5.3 Some of our service providers may store data on servers outside India. Any such transfer will comply with the DPDP Act and any restrictions notified by the Government of India.

6. Data Retention

We keep your personal data only for as long as needed for the purposes described in this Policy:

• enquiry data: up to 12 months if no project begins;
• client and project records: for the project duration plus the warranty period, and longer where required for tax and legal compliance;
• AI assistant conversations: not stored (see 2.4);
• server logs: up to 90 days, unless we need them longer to investigate abuse;
• analytics data: up to 14 months in Google Analytics.

After that, the data is securely deleted or anonymised.

7. Cookies

7.1 The Website uses cookies and similar browser storage to make it work properly, remember your preferences and, only if you agree, understand how visitors use it through Google Analytics.

7.2 You can accept or reject analytics cookies in the banner shown on your first visit, and change your choice at any time using Cookie settings at the foot of every page. You can also block or delete cookies in your browser settings. The Website still works without them, but it will not remember your choices.

7.3 What the Website stores:

Analytics cookies are set only after you click “Accept analytics”. If you reject them, or later withdraw consent, Google Analytics is not loaded and we remove the cookies it set.

7.4 Our pages also load fonts and code libraries from third-party networks (Google Fonts, jsDelivr, cdnjs, unpkg and Tailwind CSS). Your browser connects to them directly, so they receive your IP address and browser details, but nothing you type into the Website.

8. Your Rights

Under the DPDP Act, you have the right to:

• access a summary of the personal data we hold about you and how it is used;
• correct or update inaccurate or incomplete data;
• erase your data when it is no longer needed, unless we are legally required to keep it;
• withdraw consent at any time. This does not affect processing already carried out, but we may be unable to continue providing some services;
• nominate another person to exercise these rights on your behalf in case of death or incapacity;
• raise a grievance with us (see Clause 11).

To exercise any of these rights, contact us using the details in Clause 13. We will respond within 30 days.

9. Marketing Communications

We will send promotional messages only with your consent. You can opt out at any time by clicking “unsubscribe”, replying “STOP”, or contacting us.

10. Children’s Data

Our services are intended for adults. We do not knowingly collect personal data from anyone under 18. If we learn that we have collected such data without verifiable parental consent, we will delete it.

11. Grievance Redressal

If you have any concern about how we handle your personal data, please contact our Grievance Officer:

We will try to resolve your grievance within 30 days. If you are not satisfied with our response, you may complain to the Data Protection Board of India.

12. Changes to This Policy

We may update this Policy from time to time. The updated version will be posted on this page with a new “Last updated” date. For significant changes, we will notify you by email or through a notice on the Website.

13. Contact Us