Legal

Terms & Conditions

Last updated: 26 September 2026

1. Introduction

These Terms and Conditions (“Terms”) govern your use of enlivenelite.in (the “Website”) and the architecture, interior design and construction services offered by Enliven Elite, based in Bengaluru, Karnataka, India (“Enliven Elite”, “we”, “us”, “our”). By using the Website or engaging our services, you (“you”, “Client”) agree to these Terms. If you do not agree, please do not use the Website.

2. Use of the Website

2.1 You may use the Website only for lawful purposes.

2.2 You must not copy, scrape or harvest content, attempt unauthorised access, introduce malicious code, submit false information through our forms, or use the Website in any way that harms Enliven Elite or others.

2.3 We may suspend or restrict access to the Website at any time without notice.

2.4 The chat assistant on the Website gives automated, general answers about architecture, interiors and construction. It runs on a third-party AI model, can be wrong or incomplete, and is not structural, electrical, legal or safety advice or a substitute for a site visit. It is not a person, and nothing it says is a quotation or a commitment by us. Please do not upload photographs of people, or anything you do not have the right to share. How we handle what you send is described in our Privacy Policy.

3. Intellectual Property

3.1 All content on the Website, including designs, 3D renders, drawings, floor plans, photographs, videos, text, logos and graphics, is owned by or licensed to Enliven Elite and is protected under the Copyright Act, 1957 and other applicable laws.

3.2 All design concepts, drawings, layouts and 3D visualisations created for a Client remain the intellectual property of Enliven Elite. On full payment, the Client receives a non-exclusive licence to use them only for the specific project site. The Client may not reuse them, share them with other designers or contractors, or use them for any other property without our written consent.

3.3 The Enliven Elite name and logo may not be used without our permission.

4. Portfolio and Visual Representation

Images, renders and 3D visualisations on the Website and in proposals are for illustration only. Actual finishes, colours, textures and materials may differ because of lighting, screen settings, natural variation in materials such as wood and stone, and differences between manufacturer batches. These variations are not defects.

5. Services

5.1 We offer architecture, interior design, product design, environmental design, and construction and civil work, including design consultation, space planning, 3D visualisation, turnkey execution and project management.

5.2 The exact scope, deliverables, fees and timeline for each project are set out in a written quotation or project agreement (“Project Agreement”). If the Project Agreement conflicts with these Terms, the Project Agreement prevails.

5.3 Work outside the agreed scope is treated as additional work and quoted separately.

5.4 The free consultation offered on the Website is an introductory, no-obligation conversation. It does not create a contract for any of our services, and any ideas, sketches or cost indications shared during it are preliminary.

6. Quotations, Fees and Payment

6.1 Quotations are valid for 30 days from the date of issue.

6.2 Prices are subject to GST and other applicable taxes unless stated otherwise.

6.3 Work begins only after we receive the booking advance set out in the Project Agreement. The remaining payments are due according to the milestone schedule in the Project Agreement.

6.4 If a payment is late, we may suspend work, and the project timeline will be extended accordingly.

6.5 Material costs are based on market rates at the time of quotation. If a supplier significantly changes its price before purchase, we may pass on the difference after informing the Client in advance.

7. Design Approvals and Revisions

7.1 The design fee includes two rounds of revisions per design stage.

7.2 Additional revisions, or changes requested after the Client signs off, will be charged as quoted.

7.3 Changes requested after materials have been ordered or work has been executed may cause extra cost and delay, which the Client will bear.

8. Project Timelines

Timelines are estimates. We are not responsible for delays caused by:

• late approvals, payments or decisions from the Client;
• changes requested by the Client;
• unavailability or late delivery of materials from suppliers;
• site conditions, building or society restrictions, or delays in permissions;
• events beyond our reasonable control (see Clause 16).

9. Client Responsibilities

The Client agrees to:

• provide safe and timely access to the site, with water and electricity;
• obtain any required approvals from the building society, RWA or authorities;
• provide accurate information about the property;
• give approvals within a reasonable time;
• secure or remove valuables from the site while work is in progress.

10. Cancellation and Refunds

10.1 The Client may cancel by giving written notice.

10.2 Whether the booking advance is refundable, and how much of it, is set out in the Project Agreement.

10.3 On cancellation, the Client must pay for all design work completed so far. Materials already ordered and custom-made items cannot be refunded.

10.4 Enliven Elite may terminate the project if the Client fails to pay, breaches these Terms, or the site becomes unsafe. In that case, the Client pays for work completed up to that point.

10.5 Eligible refunds will be processed to the original payment method within the period set out in the Project Agreement.

11. Third-Party Products

Furniture, appliances, fittings and branded materials supplied by third parties are covered only by their manufacturer’s warranty. We will help the Client raise claims, but we are not liable for manufacturing defects.

12. Workmanship Warranty

12.1 We warrant work carried out by our team for 12 months from handover.

12.2 This warranty does not cover:

• normal wear and tear;
• misuse, negligence or improper maintenance;
• damage caused by leakage, seepage, pests or structural problems in the building;
• modifications made by third parties.

13. Project Photography

We may photograph completed projects for our portfolio, website and social media. We will not show personal belongings, family photos or details that identify the Client. A Client who does not want their project featured can tell us in writing.

14. Privacy

We handle your personal information according to our Privacy Policy and in compliance with the Digital Personal Data Protection Act, 2023 and other applicable laws.

15. Third-Party Links

The Website may contain links to third-party websites. We are not responsible for their content or practices.

16. Force Majeure

Neither party is liable for delays or failures caused by events beyond its reasonable control. These include natural disasters, floods, pandemics, strikes, government restrictions and supply chain disruptions.

17. Limitation of Liability

17.1 Enliven Elite’s total liability for any claim relating to a project will not exceed the fees the Client paid for that project.

17.2 We are not liable for indirect or consequential losses, such as loss of rental income or loss of business.

17.3 Nothing in these Terms limits any rights the Client has under the Consumer Protection Act, 2019 or any other law that cannot be excluded by contract.

18. Changes to These Terms

We may update these Terms from time to time. Changes take effect when they are posted on the Website. For each project, the version of the Terms in force when the Project Agreement was signed applies.

19. Governing Law and Disputes

19.1 These Terms are governed by the laws of India.

19.2 Both parties will first try to resolve any dispute amicably within 30 days.

19.3 If the dispute is not resolved, it will be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration will be Bengaluru, and the language will be English.

19.4 Subject to the above, the courts in Bengaluru, Karnataka have exclusive jurisdiction.

20. Contact Us